Studio & Operations Manager job description.

Contract type: Full-time, Permanent

Location: London, UK

Reports to: Managing Director

Salary: £38,000-£50,000

Closing Date: 11th May 2025

About Sense Worldwide

Sense Worldwide enables companies to see, think, and act differently to drive growth and brand strategy where cultural relevance matters. 

We are proud to have been doing this globally for over 25 years. Everyday we partner with world-class and ambitious companies such as Nike, Pfizer, and Ford to create new categories, products, and propositions, and ultimately, make their brands thrive through cultural, brand, and commercial strategies. 

Our work has created billions of dollars in enterprise value, launched groundbreaking brands, and developed new categories. For example, we evolved Nike from a performance sports brand to a streetwear brand. We helped create MTV. And…we created a new category of toilet brush. Ta Dah.

Our clients come from a wide variety of industries including FMCG, Automotive, Healthcare, Financial Services, Media, Advanced Technology, Food and Beverage, Beauty, Fashion, Governments and Education. It is all fascinating to us. 

Behind the scenes, we run a tight, creative studio. We’re a growing team doing big things, and our ability to deliver world-class work depends on efficient operations that keep our business running smoothly and provide a creative environment. That’s where this role comes in.

Role overview

As Studio and Operations Manager, you will be responsible for ensuring the smooth and efficient running of our busy studio, enabling the wider team to do their best work. This role sits at the heart of operations, culture and, logistics; managing everything from technology platforms and processes, to people support and internal communications. You’ll oversee core administrative functions and optimise internal systems to ensure day-to-day activities run seamlessly and long-term initiatives are implemented.

This is a hands-on, proactive role suited to someone who thrives on variety, takes ownership, and gets things done. You will have an eye for detail and love creating order in a fast-paced, creative environment.

This role has 7 primary focus areas: 

1) Studio Operations & Administration

• Manage the day-to-day running of the studio, including phones, post, supplies, sundries and team lunches.
• Proactively identify and implement operational and process improvements.
• Look at operations with a longer time horizon to develop and implement plans that improve our operations, efficiency, and capabilities over the longer term.
• Manage company broadband, email and key business services, systems and tools..  
• Administer system access (setup, passwords, onboarding/offboarding).
• Act as a point of contact for external suppliers and coordinate contracts, services, and office maintenance.
  

2) Finance & Procurement Support

• Monitor and manage studio expenditure to avoid wastage and ensure value. Hold a company credit card and oversee day-to-day payments and finance admin. Oversee platform subscriptions and usage to ensure cost-efficiency and value.
• Order and maintain hardware and software.
• Working with the Managing Director and leadership team, support the annual budgeting process: coordinating inputs, gathering data, and making cost-saving recommendations.
• Identify relevant suppliers, coordinate and lead the procurement process to ensure the team has the right tools and the business operates efficiently.

3) Meetings & Planning

• Coordinate key internal meetings (e.g. weekly kick-offs, wrap-ups, annual away days, ops meetings) and, in some cases, chair them. This includes gathering and preparing data and information, creating supporting presentations and preparing agendas.
• Maintain calendars and support scheduling for senior leaders and all-hands events.
• Organising travel arrangements for the leadership team and consultants. 

4) People, HR & Culture

• Support recruitment: writing job descriptions, posting job ads, liaising with candidates, issuing NDAs and contracts.
• Onboard and offboard employees and freelancers, including benefits setup and tech configuration.
• Maintain company intranet and internal documentation (e.g. HR policies, employee handbook).
• Support HR processes, including annual reviews, policy updates, and employee feedback loops.
• Track team holiday days.
• Champion team culture: organise socials, birthdays, and internal engagement initiatives.
  

5) Capacity, Process & Efficiency

• Monitor and flag time-sheet compliance to line managers.
• Track team capacity and support our consulting directors on business capacity for upcoming projects.
• Proactively identify, implement, and monitor processes that improve efficiency across teams.
• Champion the adoption of new tools and workflows, researching solutions and managing roll-out.

6) Marketing & Communications

• Support marketing activity by managing and scheduling newsletter emails and social posts.
• Support business development content and campaign rollouts in collaboration with stakeholders.
• Support marketing reporting and analytics, for example, website, newsletter, and Linkedin data. Gather data, prepare reports and presentations.
• Organise and own logistics for business development events. 

7) Consulting Team & Client Support

• Assist project teams with project logistics: venue booking, printing, travel, onboarding freelancers, and liaising with finance.
• Administer client paperwork: signing and tracking NDAs, MSAs, and onboarding documents.

Please note: You will have experience in running day-to-day operations in a fast-paced, professional services office, such as a design studio or marketing agency, or operations in a start-up. Experience running a TV or media broadcast studio is less relevant.

Desirable:

• Comfortable scheduling email campaigns and social posts, and supporting basic marketing reporting (e.g. pulling performance stats, managing content calendars).
• Familiarity with Hubspot.

HR or People Operations Experience

• Exposure to recruitment admin, onboarding, benefits, and maintaining HR documentation or platforms.

Event or Workshop Coordination

• Has successfully planned and delivered team socials, workshops or client events.

Experience in a Growing Business or Start-Up

• Comfortable adapting to change and wearing multiple hats in a scale-up or consultancy environment.